Careers at eCOMM

At eCOMM we realise our team is our greatest asset. We continue to enjoy great success and growth in the payments industry. Join us on the journey!

Current opportunities are listed below. Please click/tap on a position title to show/hide the job description.

For all roles listed or for a speculative application please send your CV / Résumé to: careers@ecomm365.com

By supplying your CV and/or further personal details for the purpose of being considered for a vacancy you are consenting that eCOMM can hold these records for a period not exceeding 6 months at which point all records will be deleted.
This does not affect your rights as data subject to be forgotten as outlined in the eCOMM Data Privacy Policy.

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Current Opportunities

Hungarian Administrator

Hungarian Administrator

About eCOMM Merchant Solutions:

eCOMM Merchant Solutions enables business customers to accept American Express, Mastercard, Visa and Alipay payments. We offer our customers, Point of Sale (POS) terminals, e-commerce, mail order and telephone payment solutions.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Since its foundation in 2014, the company has enjoyed rapid expansion in the UK, Ireland, Greece, Cyprus and plans further expansion across Europe.

eCOMM Merchant Solutions is authorised and regulated by the Financial Conduct Authority (FCA) in the UK.

Role Description:

This role will work to support and assist the Operations & Compliance Team on a number of ongoing projects. Duties:

Core Duties:

  • Customer data entry
  • Maintain and Update customer database as information changes
  • Coordinate between internal teams to ensure customer satisfaction
  • Take ownership of issues and concerns of customers relating to operational issues.
  • Ensure customer is receiving the best possible service levels
  • Work with and liaise effectively with all the teams in eCOMM
  • Assist with report generation
  • Assist with Translations
  • Any other duties that may be reasonably requested by your Manager from time to time

Qualifications and Experience:

  • Fluent in Hungarian and English – ESSENTIAL
  • Strong team player with excellent interpersonal skills, capable of performing to a high level with energy, drive and a strong ability to implement continuous improvements
  • Computer literate – must have the ability to use Microsoft & Google Applications
  • Solve problems in a timely and friendly manner with due respect to the customer at all times
  • Motivated and ambitious self—starter and capable of working on own initiative
  • Be flexible and adaptable in the work environment
  • Excellent attention to detail

Apply by email, mentioning the job title to: careers@ecomm365.com

Customer Service Agent

Customer Service Agent

Location: Navan, Co. Meath

eCOMM Merchant Solutions (www.ecomm365.com) enables business customers to accept American Express, Mastercard, Visa and Alipay payments. We offer our customers, Point of Sale (POS) terminals, e-commerce, mail order and telephone payment solutions.

The company is a payment gateway, payment card acquirer, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Since its foundation in 2014 the company has enjoyed rapid expansion in the UK, Ireland, Greece, Cyprus and plans further expansion across Europe.

The Role:

  • Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of yourself and the organization.
  • Respond to customer inquiries and provide information about a full range of products and services.
  • Ensure that every customer service inquiry is dealt with through the appropriate SLA and KPI are adhered too.
  • Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department.
  • Effective handling and accountability of the respective duties assigned.
  • Manage and protect customer information, including sensitive financial information, in accordance with relevant legislation.
  • Follow organizations complaints procedures.
  • Work as part of a team to ensure the smooth operation of the facility.
  • Meet the training and development requirements of the job role.
  • There will be a requirement to be on call two Saturdays each month from 9am to 6pm;

Skills:

  • Good literacy, numeracy and verbal communication skills
  • IT Literate with a good understanding of Outlook and Excel
  • Previous Customer Service Experience
  • A positive individual with a 'can do', results driven approach and attitude.
  • Demonstrates trust, openness and respect in dealings with people.
  • Keen to develop themselves and learn new skills
  • A good communicator, who listens and can express themselves clearly
  • Committed and reliable

Apply by email, mentioning the job title to: careers@ecomm365.com

Underwriter

Underwriter

Role Profile

The purpose of the Underwriter is to conduct credit analysis as well as regulatory and card scheme due diligence. The Underwriter will support our Underwriting Team to ensure that risk and credit worthiness is assed and delivered within required time frames, ensuring all relevant regulatory and card scheme requirements are met, whilst keeping a high level of attention to detail.

The Role:

  • Evaluate information provided on new merchant applications
  • Conduct risk assessments based on clients' history, credit rating, industry experience and other factors
  • Conducting AML due diligence verification checks
  • Following up on any outstanding KYB/KYC requirements
  • Render application decisions based on consultations with supervisory underwriter and management
  • Ensuring clear, correct and efficient communication of underwriting information both within the Underwriting team and with other departments
  • Ensuring that underwriting checklists are followed
  • Ensure regulatory and card scheme compliance throughout the underwriting process
  • Comply with appropriate internal controls & procedures
  • Reporting to the Head of Risk and Compliance

Skills & Experience:

  • Excellent investigation and organization skills, time management and high level of attention to detail are necessary
  • Knowledge in KYC/AML CDD requirements
  • Ability to understand and utilise systems for credit risk assessment e.g. ID validation, Pep and Sanction screening, credit assessment reports and open source investigating
  • Be able to understand complex organisational structures
  • Ability to understand and utilise legislative requirements to meet regulatory obligations of the organization.
  • Understanding of Card Payment rules – (Visa, Mastercard and American Express)
  • Knowledge of the payments industry is an advantage
  • Previous underwriting experience in a financial service role is an advantage
  • Understanding of assessment and mitigation of risk for the benefit of the organisation
  • Ability to tackle a problem by using a logical, systematic, sequential approach
  • Desire to work cooperatively with others on a team and can also work independently
  • Fluent in English, both written and verbal / a second language is an advantage
  • Be able to challenge practices, decisions, and the systems we use
  • Ability to speak up and provide suggestions on how to improve our processes
  • Be able to work on a fast-paced team and work on your own when required
  • Be committed to meeting the deadline while not compromising on attention to details and quality of work

Apply by email, mentioning the job title to: careers@ecomm365.com

Internal Audit Manager

Internal Audit Manager

Location: Navan

Job Summary:

Reporting to the Board the Audit Manager will support leadership, in providing the Audit Committees and senior management with independent assurance and advisory services designed to evaluate and improve the effectiveness of risk management, control, and governance processes of eCOMM Merchant Solutions Ireland.

The Audit Manager supports the assessment of the Company's risk and control environments within the applicable auditable entities, determines appropriate audit cycles, maintains an effective continuous monitoring programme, and makes necessary adjustments to the audit plan, where required on a risk basis.

Duties:

  1. Planning audit engagements to cover the full range of applicable business risks including but not limited to technology, information security, anti-money laundering, sanctions and countering terrorist financing, liquidity, capital and treasury;
  2. Compiling audit reports, which communicate audit opinions and audit issues in a timely, clear and concise manner;
  3. Monitoring progress of audit engagements against plan and schedule and making necessary adjustments, as required to ensure audit engagements are delivered efficiently and effectively.
  4. Identifying relevant auditable entities and assessing risks within those auditable entities; determining appropriate audit cycles and audit strategy; and determining necessary audit resources and estimated expenses associated with completion of a forward-looking 12-18-month audit plan. This will also include performing continuous monitoring activities (relationship management with senior business line and risk management) and adjusting the audit plan when appropriate.
  5. Preparing and reviewing board, committee, and other stakeholder reporting for completeness, consistency with other internal audit materials, and accuracy of the most up-to-date information, not limited to information internal audit is reporting.
  6. Interacting regularly with business line and risk management leaders, regulators, where required and external subject matter experts.
  7. Collaborating across the three lines of defence regarding business processes, risks, and controls. Coordinating audit activities by integrating other internal audit subject matter teams (Information Technology, Anti-Money Laundering, Compliance, Risk Management, Treasury, etc.) to ensure appropriate and efficient coverage of the business products, services and processes. Managing the team's workload to assist other audit teams when resources are needed for areas of higher risk.
  8. Identifying the need for and engaging external subject matter experts where required.
  9. Performing other duties as requested by management.

Basic Qualifications:

  • Bachelor's degree (preferably in Accounting, Finance, Management Information Systems [MIS] or related disciplines).
  • Professional Certification as a Chartered or Certified Accountant or Certified Internal Auditor
  • Five (5) or more years of experience in internal auditing, public accounting or other relevant experience.
  • Excellent verbal and written communication skills.
  • Strong critical thinking and analytical skills.
  • Project management ability to manage multiple tasks and deadlines simultaneously.
  • Proven adaptability to changing priorities.

Preferred Skills and Experience:

The successful candidate will have:

  • Relevant Financial Service Industry knowledge (e.g. merchant acquiring, corporate credit cards credit management, model management, regulatory compliance, banking operations, trust operations, treasury, etc.).
  • Ability to analyse a complex set of data and extract information critical to identifying and communicating the inherent and residual risk to the business line.
  • Excellent persuasive communication and negotiation skills to effectively interact with staff and senior management during the presentation of audit findings and recommendations.
  • Ability to independently address unique and complex conflicts with business line and effectively negotiate as needed.
  • Thorough understanding of Institute of Internal Auditors (IIA) Standards and the common definition of internal controls.
  • Possess audit expertise with respect to inherent and residual risks and the identification thereof; internal controls and the design of control environments including assessments thereof; control performance effectiveness testing including interpretation of results; sampling techniques including documentation of sampling rationale; and internal audit standards and techniques.

In addition, previous IT and data management/privacy experience will be regarded as highly beneficial.

Apply by email, mentioning the job title to: careers@ecomm365.com

IT Technical Project Manager

IT Technical Project Manager

Role Purpose:

The purpose of this role is to successfully deliver the technical workstreams of projects within eCOMM. i.e. provide insight and research, assist with Functional Design, own the Technical Design and Technical Delivery workstreams, whilst working with Project Managers, Developers, Analysts, Testers, Cyber Security Officer, Customers and Key Business and IT Stakeholders to deliver projects in accordance with timeline, budget and security / governance requirements.

The Technical IT Project Manager is expected to have an appropriate and up to date level of knowledge and experience across IT Infrastructure, Development, IT Security and the Payments Industry.

Responsibilities & Accountabilities:

The Core Accountabilities & Responsibilities of the role are as follows:

Insight and Research:

  • Supply insightful and appropriate research on Technology and the Payments Industry in general – particularly Payment Gateways, Acquiring, Processing, POS Terminal technology, eCommerce Technology and Card Schemes;

Functional Design:

  • Review and contribute to the Business Requirements process and assist with the production of Functional Designs and / or BRD's;

Technical Design:

  • Accountable – in conjunction with the IT Development Manager and / or the wider IT team – for the delivery of the Technical Design;

Technical Delivery:

  • Accountable – in conjunction with the Project Manager and IT Development Manager – of overseeing the Technical Delivery, including Design, Development, Testing and Implementation. This may include actively carrying out aspects of Design, Development and testing;

Project Management:

  • Accountable for managing the end-to-end lifecycle of assigned projects. This includes Initiation, Planning, Execution, Tracking / Monitoring and Project Close activities;

Stakeholder Management:

  • Expected to work closely with Stakeholders across multiple areas – CTO, Commercial Director, CEO, Customers, Card Schemes, etc.

Qualifications and Requirements:

  • Relevant 3rd Level IT Qualification in IT Engineering, Software Programming, Project Management and / or related fields;
  • Project Management qualification is preferable i.e. PMP or Prince 2;
  • 4+ years prior experience as a Technical Project Manager;
  • Payments Industry experience is required – working knowledge of Card Schemes, Payment Processing, Acquiring, POS Terminals etc;
  • Excellent communication skills at all levels – both oral and written;
  • Proven ability to produce quality Functional Design documentation / diagrams and to feed into the Technical Design process;
  • Demonstrable experience of coaching, mentoring and cross-training;
  • Ability to stay controlled under pressure and operate to tight timeframes;
  • Excellent organisational skills and experience;
  • Excellent Stakeholder Management skills;
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues and delivery to tight timelines as and when required;

Apply by email, mentioning the job title to: careers@ecomm365.com

Senior IT Developer

Senior IT Developer

Role Purpose:

eCOMM are a leading Irish Fintech – current holder of the eCommerce & Payments Awards Best Payments Start-up, and a 2019 Deloitte Technology Fast50 Winner. 2019 has been a year of significant growth for the company and our Development & Innovation plans for 2020 are equally as exciting. We are now looking to hire IT Developers at our Head Quarters in Navan.

The purpose of this role is to work on delivery-focussed development projects and to provide knowledgeable escalated support post-launch. You will have access to the latest technologies – C#/ .NET Core, Angular 7.0+ / Typescript, MongoDB, SQL, Redis, Rabbit MQ, Git, Bit Bucket, RESTful API, Swagger – while operating as part of a focussed team consisting of other IT Developers, Business Analysts, Project Managers and key stakeholders. This is an excellent opportunity for anyone who has 3+ years IT Development experience and some experience of working within the FinTech / Payments Industry.

Responsibilities & Accountabilities:

  • Write and implementing effective, re-usable, secure code for the eCOMM Application Product Set;
  • Integrate with Internal and External RESTful API's and Web Services;
  • Carry out Unit Testing on the code you write;
  • Carry out Code Debugging as required;
  • Deploy your Code to Test and Staging environments in accordance with the DevOps Control Framework;
  • Provide specialised / SME post-production support and ownership;
  • Collaborate with designers and other teams to enhance the existing product offering and bring new products to market;
  • Comply with all company Controls including PCI-DSS;
  • Cross-Train and coach junior members of the IT Development Team;

Qualifications & Requirements:

  • Computer Science / Software Engineering / Software Programming & Development Graduate;
  • 3+ years prior experience as a Developer at least 1 year of which has been within the Fintech / Payments Industry;
  • Previous experience of one or more of the following - Angular, C#, RESTful, Mongo, JavaScript;
  • A high standard of oral and written communications skills is required;
  • Ability to learn new technology quickly;
  • Ability to coach and mentor;
  • Ability to stay controlled under pressure and operate to tight timeframes;
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required;
  • Previous experience of working within a Project / Team-based structure would be an advantage;

Apply by email, mentioning the job title to: careers@ecomm365.com

IT Developer

IT Developer

Role Purpose:

eCOMM are a leading Irish Fintech – current holder of the eCommerce & Payments Awards Best Payments Start-up, and a 2019 Deloitte Technology Fast50 Winner. 2019 has been a year of significant growth for the company and our Development & Innovation plans for 2020 are equally as exciting. We are now looking to hire IT Developers at our Head Quarters in Navan.

The purpose of this role is to work on delivery-focussed development projects and to provide knowledgeable escalated support post-launch. You will have access to the latest technologies – C#/ .NET Core, Angular 7.0+ / Typescript, MongoDB, SQL, Redis, Rabbit MQ, Git, Bit Bucket, RESTful API, Swagger – while operating as part of a focussed team consisting of other IT Developers, Business Analysts, Project Managers and key stakeholders. This is an excellent opportunity for anyone who has 1 – 2 years IT Development experience and is looking to launch a career in the FinTech / Payments Industry.

Responsibilities and Accountabilities:

  • Write and implementing effective, re-usable, secure code for the eCOMM Application Product Set;
  • Integrate with Internal and External RESTful API's and Web Services;
  • Carry out Unit Testing on the code you write;
  • Carry out Code Debugging as required;
  • Deploy your Code to Test and Staging environments in accordance with the DevOps Control Framework;
  • Provide escalated post-production support;
  • Collaborate with designers and other teams to enhance the existing product offering and bring new products to market;
  • Comply with all company Controls including PCI-DSS;

Qualifications and Requirements:

  • Computer Science / Software Engineering / Software Programming & Development Graduate;
  • 1 – 2 years prior experience as a Developer;
  • Previous experience of one or more of the following would be an advantage – Angular, C#, RESTful, Mongo, JavaScript;
  • A high standard of oral and written communications skills is required;
  • Ability to learn new technology quickly;
  • Any previous experience of working within the payments industry would be an advantage;
  • Ability to stay controlled under pressure and operate to tight timeframes;
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required;
  • Previous experience of working within a Project / Team-based structure would be an advantage;

Apply by email, mentioning the job title to: careers@ecomm365.com

Cloud Infrastructure Engineer

Cloud Infrastructure Engineer

Location: Navan

About eCOMM Merchant Solutions

eCOMM Merchant Solutions (www.ecomm365.com) is a dynamic one-stop-shop payments gateway and acquirer that provides merchants with flexible payment acceptance solutions including Point of Sale (POS) terminals, e-commerce and Mail Order / telephone Order (MOTO) capability. eCOMM enables these business customers to accept American Express, Mastercard, VISA and Alipay payments.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Since its foundation in 2014 by Noel Moran, CEO and European Entrepreneur of the Year, the company has enjoyed rapid expansion in the UK, Ireland, Greece, Cyprus and plans further expansion across Europe.

Due to our continued commercial growth and success, we are currently recruiting for an Cloud Infrastructure Engineer to join our team at our offices in Navan, Co Meath.

Role Description:

As a company, eCOMM has grown significantly from its early days as an emerging fintech within the Card Payments sector, to an established business with 1,500 + customers. In addition to our existing Data centre footprint, we are in the process of setting up a Cloud-based hosting environment and we now require a Cloud Infrastructure Engineer to assist with the implementation, operation and monitoring of this new environment.

The purpose of this role is to provide direct input into the setup of the new Cloud Platform and then - as part of a 2-man team - to operate, support, maintain and monitor the environment – including the Infrastructure design aspect associated with new projects or initiatives. In addition, the role holder will also be expected to carry out Server and Infrastructure support and maintenance tasks associated with our other – more traditional – data centres.

Key Responsibilities:

Contribute to the Design & Implementation of the new Cloud Infrastructure:

  • Provide full and direct assistance to the design and implementation of the new Cloud Infrastructure.
  • Produce technical diagrams, process documentation and procedures as required
  • Collaborate with the IT Security and Governance functions to ensure full compliance with all Security, PCI, ISO and regulatory standards

Infrastructure Support & Administration:

  • Technical Subject Matter Expert (SME) for the Infrastructure function
  • Accountable for maintaining a full up to date inventory of all Infrastructure documentation – Design Documents, Policies, Procedures, RunBooks & SLA's – on all aspects of the Infrastructure – Telecoms; Networking; Server environment; Storage; WAF's, Switches, Routers; Backups; DR etc.
  • Day-to-day monitoring of the environment – Runbooks; Logs; Performance & Tuning; Capacity Mgmt; Backups & Restores
  • Working with multiple vendors and teams to ensure that live services are managed effectively
  • Trouble-shooting and problem analysis - Review and Triage of mission critical events and incidents to ensure rapid diagnosis of root cause and resolution, and the implementation of enhanced error handling, alerting, event management and / or automation where necessary
  • Continuous improvement – Continually assess the end-to-end Infrastructure environment to identify Single Points Of Failure (SPOF's) and areas where improvements can be made
  • Encourage and participate in all aspects of Knowledge Management / knowledge transfer. Also, provide coaching and training to other members of the team and in reciprocation, make yourself available to receive coaching and training where necessary

Change Management:

  • Fully engage in the established Change Management process, ensuring that you respond accordingly to assigned Changes i.e. Acknowledge, Review, Design, Test, Schedule, Implement, Close
  • Utilise and fully participate in the Change Advisory Board (CAB) which is the central authority for the Submission, Review, Approval and Implementation of all standard and small changes.
  • Execute changes to Infrastructure in accordance with established controls, procedures and processes.
  • Implement an end-to-end Monthly IT reporting framework, to cover Uptime/Downtime of Core IT Services & Applications; Tickets received/resolved – including breakdown of categories; RunBook successes/errors; Gov & Compliance breaches; IT Security breaches etc. Structure and content to be defined by Head of IT.

Design & Architecture:

  • Collaborate with other IT professionals on an as required basis to analyse, design and implement new processes, solutions and infrastructure and / or re-configure existing infrastructure
  • Utilise and fully participate in the Design Authority – a pre-requisite for core changes and new implementations to Infrastructure
  • Provide direct input to Architecture Design and documentation

DR & Contingency Planning:

  • Accountable for the design, maintenance and upkeep of the DR solution and plan
  • Carry out DR Recovery tests on an as required basis – at least twice annually
  • Accountable for the scenario planning, design and testing and upkeep of a multi-layered failover environment

Qualifications and Requirements:

  • An IT certification and / or a 3rd level qualification is preferable
  • MCSE, MCSA and / or MTA certified
  • Demonstrable experience with cloud platform(s) – AWS or Azure. E.g. Azure Administrator Associate or Azure DevOps Engineer; AWS Cloud Practitioner or SysOps Administrator
  • Solid understanding of networking - 2+ years experience as a network engineer
  • Extensive understanding of Disaster Recovery & IT Service Continuity – tools and techniques
  • Solid troubleshooting skills that includes log analysis, traffic trace, configuration, scripting
  • Ambition to take-on with additional responsibilities over time e.g. Technical Design Authority
  • Good communication skills – both oral and written. Ability to produce design and architecture documentation and writing of procedures and controls is important
  • Strong application process workflow and problem solving skills and techniques
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required
  • Will need to be willing to work outside of standard working hours on occasion.

Apply by email, mentioning the job title to: careers@ecomm365.com

Interested in any role above? Want to know more? Please get in touch here.

   

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