Careers at eCOMM

At eCOMM we realise our team is our greatest asset. We continue to enjoy great success and growth in the payments industry. Join us on the journey!

Current opportunities are listed below. Please click/tap on a position title to show/hide the job description.

For all roles listed or for a speculative application please send your CV / Résumé to: careers@ecomm365.com

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Current Opportunities

Cloud Infrastructure Engineer

Cloud Infrastructure Engineer

Location: Navan

About eCOMM Merchant Solutions

eCOMM Merchant Solutions (www.ecomm365.com) is a dynamic one-stop-shop payments gateway and acquirer that provides merchants with flexible payment acceptance solutions including Point of Sale (POS) terminals, e-commerce and Mail Order / telephone Order (MOTO) capability. eCOMM enables these business customers to accept American Express, Mastercard, VISA and Alipay payments.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Since its foundation in 2014 by Noel Moran, CEO and European Entrepreneur of the Year, the company has enjoyed rapid expansion in the UK, Ireland, Greece, Cyprus and plans further expansion across Europe.

Due to our continued commercial growth and success, we are currently recruiting for an Cloud Infrastructure Engineer to join our team at our offices in Navan, Co Meath.

Role Description:

As a company, eCOMM has grown significantly from its early days as an emerging fintech within the Card Payments sector, to an established business with 1,500 + customers. In addition to our existing Data centre footprint, we are in the process of setting up a Cloud-based hosting environment and we now require a Cloud Infrastructure Engineer to assist with the implementation, operation and monitoring of this new environment.

The purpose of this role is to provide direct input into the setup of the new Cloud Platform and then - as part of a 2-man team - to operate, support, maintain and monitor the environment – including the Infrastructure design aspect associated with new projects or initiatives. In addition, the role holder will also be expected to carry out Server and Infrastructure support and maintenance tasks associated with our other – more traditional – data centres.

Key Responsibilities:

Contribute to the Design & Implementation of the new Cloud Infrastructure:

  • Provide full and direct assistance to the design and implementation of the new Cloud Infrastructure.
  • Produce technical diagrams, process documentation and procedures as required
  • Collaborate with the IT Security and Governance functions to ensure full compliance with all Security, PCI, ISO and regulatory standards

Infrastructure Support & Administration:

  • Technical Subject Matter Expert (SME) for the Infrastructure function
  • Accountable for maintaining a full up to date inventory of all Infrastructure documentation – Design Documents, Policies, Procedures, RunBooks & SLA's – on all aspects of the Infrastructure – Telecoms; Networking; Server environment; Storage; WAF's, Switches, Routers; Backups; DR etc.
  • Day-to-day monitoring of the environment – Runbooks; Logs; Performance & Tuning; Capacity Mgmt; Backups & Restores
  • Working with multiple vendors and teams to ensure that live services are managed effectively
  • Trouble-shooting and problem analysis - Review and Triage of mission critical events and incidents to ensure rapid diagnosis of root cause and resolution, and the implementation of enhanced error handling, alerting, event management and / or automation where necessary
  • Continuous improvement – Continually assess the end-to-end Infrastructure environment to identify Single Points Of Failure (SPOF's) and areas where improvements can be made
  • Encourage and participate in all aspects of Knowledge Management / knowledge transfer. Also, provide coaching and training to other members of the team and in reciprocation, make yourself available to receive coaching and training where necessary

Change Management:

  • Fully engage in the established Change Management process, ensuring that you respond accordingly to assigned Changes i.e. Acknowledge, Review, Design, Test, Schedule, Implement, Close
  • Utilise and fully participate in the Change Advisory Board (CAB) which is the central authority for the Submission, Review, Approval and Implementation of all standard and small changes.
  • Execute changes to Infrastructure in accordance with established controls, procedures and processes.
  • Implement an end-to-end Monthly IT reporting framework, to cover Uptime/Downtime of Core IT Services & Applications; Tickets received/resolved – including breakdown of categories; RunBook successes/errors; Gov & Compliance breaches; IT Security breaches etc. Structure and content to be defined by Head of IT.

Design & Architecture:

  • Collaborate with other IT professionals on an as required basis to analyse, design and implement new processes, solutions and infrastructure and / or re-configure existing infrastructure
  • Utilise and fully participate in the Design Authority – a pre-requisite for core changes and new implementations to Infrastructure
  • Provide direct input to Architecture Design and documentation

DR & Contingency Planning:

  • Accountable for the design, maintenance and upkeep of the DR solution and plan
  • Carry out DR Recovery tests on an as required basis – at least twice annually
  • Accountable for the scenario planning, design and testing and upkeep of a multi-layered failover environment

Qualifications and Requirements:

  • An IT certification and / or a 3rd level qualification is preferable
  • MCSE, MCSA and / or MTA certified
  • Demonstrable experience with cloud platform(s) – AWS or Azure. E.g. Azure Administrator Associate or Azure DevOps Engineer; AWS Cloud Practitioner or SysOps Administrator
  • Solid understanding of networking - 2+ years experience as a network engineer
  • Extensive understanding of Disaster Recovery & IT Service Continuity – tools and techniques
  • Solid troubleshooting skills that includes log analysis, traffic trace, configuration, scripting
  • Ambition to take-on with additional responsibilities over time e.g. Technical Design Authority
  • Good communication skills – both oral and written. Ability to produce design and architecture documentation and writing of procedures and controls is important
  • Strong application process workflow and problem solving skills and techniques
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required
  • Will need to be willing to work outside of standard working hours on occasion.

Apply by email, mentioning the job title to: careers@ecomm365.com

IT Operations Lead

IT Operations Lead

Location: Navan

About eCOMM Merchant Solutions

eCOMM Merchant Solutions (www.ecomm365.com) is a dynamic one-stop-shop payments gateway and acquirer that provides merchants with flexible payment acceptance solutions including Point of Sale (POS) terminals, e-commerce and Mail Order / telephone Order (MOTO) capability. eCOMM enables these business customers to accept American Express, Mastercard, VISA and Alipay payments.

The company is a payment gateway, payment aggregator, regulated entity and processor all in one. This has multiple benefits for our customers in terms of speed of processing, operational efficiencies and cost savings.

Since its foundation in 2014 by Noel Moran, CEO and European Entrepreneur of the Year, the company has enjoyed rapid expansion in the UK, Ireland, Greece, Cyprus and plans further expansion across Europe.

Due to our continued commercial growth and success, we are currently recruiting for an IT Operations Lead to join our team at our offices in Navan, Co Meath.

Role Description

As a company, eCOMM has grown significantly from its early days as an emerging fintech within the Card Payments sector, to an established business with 1,500 + customers. As we continue to expand, we now have a requirement to establish a more formalised IT Operations Structure.

The purpose of this role is to assist in the establishment of a best practice IT Service Delivery function; to administer control functions within the DEVOPS environment; to establish an IT Change Control function, and to establish a formalised IT Governance function. In addition, the role holder will be expected to carry out delegated Desktop & Infrastructure Support activities.

Once established, the role holder will then be accountable for the day-to-day hands-on running of these functions within the wider IT team. This is an excellent stepping-stone opportunity for someone who is ultimately interested in a career path in IT Service Delivery Management but who is currently at intermediate-level and therefore has a need to gain valued hands-on experience.

Key Responsibilities:

  • Implement JIRA for Service Management – based on the specific Operating Model as outlined by the Head of IT. Once implemented, you will be accountable for running the Service Desk – aligned to best practice ITIL Standards.
  • Implement Operational IT Runbooks – including exception / contingency management procedures - for all core day-to-day and out of hours operational tasks. Once implemented, you will be accountable for overseeing the daily running, logging, exception management and reporting of this vital function.
  • Accountable for managing the Level 1 Service Desk Support Resources, who are accountable for Desktops, Laptops, Printers, Internet, eMail, MS Office 365, MS Teams, Telephony.
  • Produce a standardised set of IT Controls and Procedures – as outlined by the Head of IT. In addition, ensure these Controls and Procedures are kept up to date and fully aligned to any and all wider eCOMM controls – as relevant - including regulatory obligations and standards.
  • Implement a standardised IT Service Level structure as outlined by the Head of IT. Once implemented, produce Daily, Weekly and Monthly KPI's on the Service Levels to the business owners.
  • Implement a first-line IT Application Support function – including the process for escalating to 2nd / 3rd Level support. Once implemented, you will be accountable for the daily oversight of this function.
  • Implement an end-to-end Monthly IT reporting framework, to cover Uptime/Downtime of Core IT Services & Applications; Tickets received/resolved – including breakdown of categories; RunBook successes/errors; Gov & Compliance breaches; IT Security breaches etc. Structure and content to be defined by Head of IT.
  • Provide coaching and mentoring to junior members of the IT team.

Change Control:

  • Under direction from the Head of IT, implement a controlled IT Change Management Framework – linked to the Business Change Forum, and ensuring that – amongst other things, sufficient controls / Chinese Walls exist between the Development and Operations functions and that the defined Entry & Exit gates that exist between the relevant phases of the Change Management function are being fully adhered to.
  • Run the Change Advisory Board (CAB) to ensure that all releases are being sequenced and prioritised appropriately.
  • Produce weekly and monthly KPI's around IT Change.

IT Governance:

Overall accountability to the Head of IT for the end-to-end IT Governance function:–

  • Policies, Controls, Procedures
  • RunBooks, Contingencies and Single Point's Of Failure (SPOF)
  • Starters, Leavers, Movers and Re-Certifications
  • DR and Business Continuity
  • Governance Reporting
  • Direct face-off to internal / external Audit
  • Regular face-off to internal Stakeholders
  • Asset and Equipment Management (Asset Register)

DevOps

  • Accountable for administering and controlling the provision of Prod, Staging, Test & Dev environments
  • Accountable for ensuring appropriate cost and governance controls are in place across the Cloud platform – based on the usage model and control framework as defined by Head of IT. i.e. Environments, Processors, RAM and Disk Space.

Qualifications and Requirements:

  • An IT certification and / or a 3rd level qualification is preferable
  • A practical understanding of DevOps is required. Intermediate DEVOPS experience or qualifications e.g. DevOps Engineer on AWS or Azure DevOps Engineer would be an advantage
  • Previous experience of managing people - 2+ years working at Team Lead level or higher within a medium sized IT Service Delivery or Infrastructure team
  • ITIL qualified would be an advantage
  • Previous experience of ISAE3402, ISO27001, PCI DSS, ISO22301 or ISO9000 would be an advantage
  • Previous experience of any of the following IT Platforms, Frameworks or technologies would be an advantage – Windows Server; Linux; Cloud Technologies – MS Azure and / or AWS; DEVOPS; JavaScript; Angular JS; MVC; .NET; Mongo DB; Git Hub; Rabbit MQ
  • Experience of using JIRA Service Management – or any other Service Delivery software such as Remedy - would be an advantage
  • Demonstratable documentation experience – Word, Excel, PowerPoint fluent
  • Excellent communications skills with an ability to interact with customers at all levels
  • Ability to stay controlled under pressure and operate to tight timeframes
  • Excellent problem-solving skills
  • Must be flexible to changing working conditions and willing to 'go the extra mile' to resolve issues as and when required
  • Previous exposure of working in a financial or fintech organisation would be an advantage
  • Will need to be willing to work outside of standard working hours on occasion.

Apply by email, mentioning the job title to: careers@ecomm365.com

Chief Financial Officer

Chief Financial Officer

Location: Navan

About Us:

eCOMM Merchant Solutions is a one stop payment gateway and acquirer for merchants who want e-commerce and MOTO capability for Visa. Amex & Mastercard. Due to continued commercial growth and success, we are currently recruiting for a CFO (Payments) to join our team at our offices in Navan, Co Meath. We specialise in the delivery of prepaid card programmes and the provision of payments services to a range of clients globally.

The CFO is responsible for the management of the finance team and reporting to the Directors.

Due to the size of the organisation, the multiple touch points within this role and the scale of responsibilities, the successful candidate must be highly skilled at multi-tasking, flexible, adaptable and have a 'can-do' and 'will-do' mentality. This role requires a high level of initiative and organisation to deliver set goals.

Duties will include:

  • Ownership of all aspects of the financials for the business
  • Reviewing and analysing actual results and detailed explanation of variances. Creation of reporting packages for monthly reviews, ad-hoc management reports & analysis
  • Ensure the components /drivers of costs charged to the businesses are fully understood
  • Actively pursue cost saving opportunities
  • Monthly forecasting for the business, articulating changes to the forecast or decisions that impact the forecast outcome.
  • Managing the team (currently 12 people)
  • Rate analysis and modelling
  • Develop and Implement policies and procedures to support the ongoing business.
  • Participate in the annual budget process and be responsible for cost-effective expense control.
  • Support and work closely with the Directors of the Company
  • Manage relationships with the senior managers associated with these technology programs; build and sustain strong relationships with these managers, as well as those on the business side.
  • Ensure all outgoing payments are processed on time and the business processes are streamlined and automated where possible.

The successful candidate will have:

  • Graduate, Qualified Accountant
  • Significant experience within a large Finance/Operations department
  • Experience in managing monthly forecasting processes and monthly accruals processes
  • Experience of working with Senior Management to support decision making
  • Excellent communications, presentation and interpersonal skills
  • Broad based experience of Finance, operations and other control functions would be a distinct advantage
  • Project oriented with the ability to multi-task and perform effectively under pressure
  • Ability to work with all levels of management, clients and support groups
  • Strong computer and analytical skills
  • Ideally the candidate will have experience of the Payment Sector

Apply by email, mentioning the job title to: careers@ecomm365.com

Dev Ops Engineers

Dev Ops Engineers

PFS, eCOMM and Spectre IT are at the forefront of the payments industry globally. We have developed and delivered contactless stickers, Host Card Emulation (HCE) and Embedded Secure Element (eSE) contactless payments, we were selected by Apple to launch Apple Pay first in Europe on Prepaid, we have integrated with the UKs 'Current Account Switching Service', we can accept Swift / SEPA payments and have enabled Faster Payments in the UK, and we have enabled our proprietary platforms and innovations to be consumed via API. Innovation is at the core of what we do.

We have successfully delivered solutions globally and we are currently live in over 24 different countries across Europe. The success of our partnership approach and strategy has afforded us the opportunity to work with industry leading partners, global NGOs and Governments in rolling out market leading solutions.

To support our growth, we are looking for several DevOps engineers to join our Group, at our offices in Navan & Malta We are looking for team players who want to be part of a technology driven team. If you're used to showing technical leadership in a collaborative environment and you like to experiment with and implement new tools and technologies, this could be the job for you.

The Role:

  • Manage and monitor the operation of a brand-new cutting-edge Integration with a major payment's infrastructure
  • Manage accurate operations of key infrastructure and help to drive improvements to ensure scalability and high availability
  • Collaborate with multiple teams to design and implement new features
  • Network maintenance and troubleshooting issues
  • Configuration, build & installation of workstations, laptops & server infrastructure.
  • IT end user support, covering hardware and software for laptops, desktops & Office 365 deployments.
  • Assist others in the maintenance of systems
  • Research new tools and technologies and assist with the automation of deployments and monitoring tools
  • Management of backups, disaster recovery and security. Also, you will need experience in disaster recovery planning and testing, virtualisation, networking with previous project management experience a bonus.

Qualifications / Experience:

  • A minimum of 2 years' experience in a similar role
  • Strong experience in Windows and Linux server administration skills
  • Experience in at least one modern software language (Java, C# etc)
  • Experience with any of SQL Server/MySQL/MongoDB
  • Excellent networking skills (firewalls, routing and switching)
  • Experience working against PCI-DSS requirement would be beneficial. Any payments experience would be beneficial.

What we offer:

  • A competitive salary package
  • Participation in Company Share Scheme
  • Pension and Health Insurance
  • A vibrant social club
  • Outstanding professional development
  • The opportunity to work for a highly regarded and rapidly expanding payments provider
  • Be part of a globally expanding organisation

Apply by email, mentioning the job title to: careers@ecomm365.com

Software Developer

Software Developer

Due to continued commercial growth, we are recruiting for a number of Software Developers to join our team in Navan, Co Meath.

Some of the technologies we work with includes (but not limited to) C#, ASP.net using MVC pattern, SOAP/REST based services, MySQL, RabbitMQ.

We specialise in the delivery of prepaid card programmes and the provision of payments services to a range of clients globally.

What You'll Do:

  • Develop a cutting-edge payment processing platform
  • Produce clean and maintainable code using C#, ASP.Net
  • Application design from concept right through development and implementation
  • Help others around you to grow as developers and be successful
  • Ensure the code you’ve written functions as designed, by creating unit and integration tests as well as working with our QA department
  • Create documentation in Confluence and other wiki pages

Your Preferred Profile:

  • BA / BS in Computer Science or equivalent from a recognised third level institution
  • Comfortable working with SQL Server including database design, Stored Procedures and complex SQL Syntax
  • 3+ years of practical experience working with ASP.Net, C#, Web API/Web Services and MVC
  • Full stack or backend engineering experience, with strong system fundamentals
  • Rigor in software engineering best practices, including coding standards, code reviews, source control management, build processes, testing and operations
  • Experience with financial, accounting or payments systems
  • Experience with Web Services and RESTful architecture
  • Experience architecting professional grade software using C#
  • Experience configuring and working with IIS and Windows Server.
  • 2/3+ years Industry experience in payment processing preferably in Issuing processing
  • A Team player with excellent communication skills (both written and verbal), particularly the ability to get your ideas across effectively
  • Great interpersonal skills, we’re a team that gets on and likes to help each other out
  • Have experience working against PCI-DSS requirement

Business:

  • Experience with Message Queues would be beneficial
  • Experience with any Source control tools (Git or Bitbucket experience preferred) would be beneficial.

Apply by email, mentioning the job title to: careers@ecomm365.com

Interested in any role above? Want to know more? Please get in touch here.

   

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